Privacy Policy

What is Personal Information?

Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, or is recorded in a material form or not. It includes your name, age, gender, contact details, health and race (health and race are also sensitive information). In this Privacy Policy, a reference to personal information includes sensitive information.

What Kind of Personal Information Do We Collect and Hold?

We will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner. The types of personal information we may collect and hold include:

• Contact information (e.g. name, email address and mobile phone number)
• Photographs
• Employment history and educational qualifications
• Commonwealth identifiers (e.g. NDIS participant numbers)
• Financial information (e.g. credit card details)
• Sensitive information including health, race, marital status, medical history and criminal history where relevant to service delivery

How Do We Collect Personal Information?

We may collect personal information from you in a number of ways including face-to-face, over the telephone, through an online form or portal, or by email. We may also collect personal information from referees, medical providers, insurers and government agencies where relevant to providing our services.

Where practicable, if we have collected your personal information from a third party, we will notify you about the collection.

We collect information from our website including the number of visits, dates of visits, pages viewed and navigation of the site. The purpose of collection is to improve users' experience of the site and for record keeping purposes.

Why Do We Collect, Use and Hold Your Personal Information?

We collect, use and hold your personal information to provide you with our transport services and to manage our ongoing relationship with you. Data will be used for the following purposes:

• Where authorised by you
• In a manner you would reasonably expect the use to occur
• To verify your identity
• Where we are required, authorised or permitted by law
• For administration of services including NDIS and Aged Care transport
• To comply with laws and regulations including NDIS requirements
• To provide you with information about our services

To Whom Will We Disclose Your Personal Information?

We will not sell your personal information to any third parties. We may disclose your personal information:

• When specifically authorised by you
• To professional, medical and insurance advisors
• To regulatory bodies and government agencies (including the NDIS Quality and Safeguards Commission)
• As required by law or court order

Marketing

We may use your personal information to contact you (including by mail, telephone call, text message or email) in relation to our services and offers we think may be of interest to you.

You may opt-out of receiving marketing information from Zoom Elite Transport at any time by calling us on 0430 676 626 or emailing us at [email protected].

Please note: Google Analytics remarketing has been implemented on this website. First-party cookies are used to show relevant advertising to users who have previously visited the website. Visitors can opt-out of Google Analytics Advertising Features by downloading a browser add-on at https://tools.google.com/dlpage/gaoptout/.

What Happens if You Don't Provide Us With Your Personal Information?

If you do not provide requested personal information, we may be unable to provide you with our services, or at least not at our usual high standards.

How Do We Hold and Protect Your Personal Information?

We will take reasonable steps to ensure:

• Personal information that we collect, hold, use and disclose is accurate, complete and up to date, relevant and not misleading
• Personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure by storing it in secure servers and on a secure record management system
• Where permitted by law, personal information that is no longer needed is destroyed or permanently de-identified

Do We Transfer Personal Information Overseas?

We are unlikely to transfer your personal information overseas. In the event we transfer your personal information outside Australia, we ensure that the service provider or entity complies with all necessary Data Retention and Privacy Policies.

Links to Other Websites

We are not responsible for the data retention and privacy compliance for any websites linked from our website.

Use of Personal Information

Your personal information is used for the hiring of Zoom Elite Transport services and used for that purpose alone. By entering the Zoom Elite Transport secure website booking facility, you understand that all information provided by you is your sole responsibility and Zoom Elite Transport accepts no responsibility for any incorrect information provided in respect to the hiring made through this facility. It is not given to a third party except where the purpose relates to fulfilling the obligations of your hiring. Your personal information may be retained for use in future bookings. If at any time you believe the information is incorrect, you may contact us to have it corrected.

How We Handle Complaints

If you have any concerns or complaints about the manner in which your personal information has been collected or handled by Zoom Elite Transport, please contact us by emailing [email protected].

Your concern or complaint will be directed to the appropriate complaint manager who will consider and respond to your complaint within 7 days.

It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Office of the Australian Information Commissioner who may investigate your complaint further.

Contact Us

For any privacy-related enquiries, please contact Zoom Elite Transport:

• Phone: 0430 676 626
• Email: [email protected]
• Location: Wollongong, New South Wales 2500